FAQs

Frequently Asked Questions

What is the shipping time for your products?
You can expect to receive your product within 7-15 days. 

Is checkout safe and secure?
Yes! We leverage one of the most secure shopping platforms on the market

Do you have actual humans available for support?
Yes! Living, breathing humans, no bots or machines here.  Please email support@mccoutzie.com and we will get back to you within 1-2 business days

How can I see previous product reviews?
Click on the Rotatable Moving Sand Art Round Frame text in the upper menu bar (between Home and Track My Order)

What are the sand art frame dimensions, weight of the small and large 3D sand art frames?
18 * 19 * 4cm, 510g for the small size
26 * 27 * 4.5cm, 1000g for the large size

How is the sand art frame packaged? Is the glass protected?
Yes, it is delivered between two blocks of sturdy packing foam for protection

How long does it take for the sand in the sand art frame to fall?
This can range from minutes to hours, depends on the angle rotation of the frame

Can the sand art frame be used by children?
Yes! This is a great item for stress-relief and to help deliver calm.  They will be amazed at the landscapes they can create!

What is your refund policy?
If you are unsatisfied for whatever reason within 30 days of purchase, we will offer a full refund